Frequently Asked Questions

• What kind of jewelry do you offer? Our Eternal Luxury Jewels collection features elegant necklaces, bracelets, and custom pendants made with premium materials, perfect for gifting or personal indulgence.

• Can I customize a piece for a special occasion? Yes! We offer personalization options like engraving initials or dates. Contact us with your request, and we’ll create something unique for you or your loved one.

• How long does shipping take? Processing takes 2–5 business days. Delivery is typically 5–10 days within the U.S. and 10–20 days internationally, depending on location.

• What if my jewelry arrives damaged?We’re sorry to hear that! Please send us a photo of the damage within 14 days of receipt, and we’ll arrange a replacement or refund.

• Do you offer gift wrapping? Yes, we’d love to help! Each order can include complimentary gift wrapping—perfect for birthdays or Mother’s Day. Just let us know in the comments at checkout.

• How do I care for my jewelry? Keep your pieces sparkling by avoiding water and chemicals. Store them in the provided box and clean gently with a soft cloth. Contact us for care tips!

• Can I return or exchange an item? Absolutely. Returns are accepted within 14 days if unused, with original packaging. Email us to start the process.

• Do you ship internationally? Yes, we ship worldwide! Delivery times vary by region (10–20 days), and customs fees may apply—check with your local post office.

● How do I contact you?
You can reach us anytime at [contact@akumacanvas.com]